Brown Brothers Plumbing & Heating
Review Summary
- Positive: Generally praised for excellent service, attentiveness, professionalism, efficiency, and customer satisfaction. Specific mentions include:
- Promptness and quick service (e.g., Drew, hot water heater replacement).
- Knowledgeable and helpful advice.
- Clean and quick work.
- Accommodating scheduling.
- Thorough explanations of work.
- Teamwork and dedication to completing jobs.
- Areas for Improvement: One customer experienced a 7-day delay in restoring heat and hot water, though they acknowledged the complexity of the job.
- Specific Employees Mentioned: Drew, Dustin, Mike, Roland, Will, Franklin, and Saquon.
Reviews
View All on Google4.9
(1251 reviews)
Homer Montsinger
March 3, 2025
While I was satisfied with the end result, and they did an excellent job in the end, I was without heat and hot water for 7 days which was a huge inconvenience. I realize they had several obstacles to overcome due to my old system and I really appreciate their diligence it was a complicated job
Renea Scott
I highly recommend Brown Brothers for all plumbing needs. Their entire team is pleasant, attentive, and genuinely concerned about customer satisfaction. They provided valuable advice and assistance during a recent storm, and promptly completed the job once the weather permitted. A follow-up call from Ms. Dee ensured that everything was to my satisfaction, demonstrating their commitment to excellent service. Overall, I am thoroughly impressed with their work and appreciate their dedication to customer care. Thank you
Ashley Haile